Politique de remboursement
Return and Refund Policy
At uvioon.shop, we want customers to feel confident when shopping with us.
This Return and Refund Policy explains your rights regarding cancellations, returns, exchanges, damaged items, and refunds.
1. Right of Withdrawal
If you are a consumer located in the European Union or European Economic Area, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason, unless an exception provided by applicable consumer law applies.
To exercise your right of withdrawal, please contact:
Email: help@tuvioon.shop
Your request must clearly indicate that you wish to withdraw from the purchase.
2. Return Eligibility
To be eligible for a return, the product should normally:
- Be returned within the applicable return period;
- Be unused, unworn, and in substantially the same condition in which it was received;
- Include original packaging, labels, accessories, and documentation where applicable;
- Include proof of purchase or the relevant order number.
You may inspect a product to the extent reasonably necessary to determine its nature, characteristics, and functionality.
If the product has been handled beyond what is reasonably necessary, we may be entitled to reduce the refund to reflect any loss in value, where permitted by law.
3. Non-Returnable Products
Certain products may not be eligible for return where permitted by applicable law, including:
- Custom-made or personalized products;
- Sealed hygiene-related products that have been opened after delivery;
- Products that deteriorate or expire rapidly;
- Digital content supplied immediately with the consumer's prior consent;
- Products that are otherwise exempt from the statutory right of withdrawal.
Your statutory rights regarding defective or non-conforming products remain unaffected.
4. How to Request a Return
Before returning an item, contact:
Please include:
- Your order number;
- The name used for the order;
- The product you wish to return;
- The reason for the return, where applicable;
- Photographs if the item is damaged, defective, or incorrect.
Please do not return products without first contacting us, as the appropriate return instructions may depend on the order.
5. Return Shipping Costs
For returns made simply because you changed your mind, return shipping costs may be the responsibility of the customer where permitted by applicable law and where you have been informed of this obligation.
If the product is defective, damaged upon arrival, incorrect, or otherwise not in conformity with the order, reasonable return shipping costs will be covered by us where required by law.
6. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at:
Please provide your order number and clear photographs of the issue.
We will review the case and, depending on the circumstances and applicable law, provide an appropriate solution such as:
- Replacement;
- Refund;
- Repair, where appropriate;
- Another legally available remedy.
7. Refunds
Once a returned product is received and inspected, we will notify you regarding the refund.
Where a refund is approved, it will normally be issued to the original payment method.
For valid statutory withdrawals, refunds will be processed in accordance with applicable consumer law.
Your bank or payment provider may require additional processing time before the refund appears in your account.
8. Original Delivery Charges
Because uvioon.shop currently offers free standard shipping, there is normally no standard outbound delivery charge to refund.
Any optional additional delivery services selected by the customer may be treated differently where permitted by law.
9. Order Cancellation
If you wish to cancel an order before it has been processed or dispatched, contact:
We will make reasonable efforts to cancel the order.
However, once an order has entered processing or has been shipped, cancellation may no longer be possible. You may instead exercise any applicable return or withdrawal rights after receiving the order.
10. Statutory Consumer Rights
Nothing in this policy limits any mandatory rights you may have under French or European Union consumer protection law.
Contact
uvioon.shop
10 Rue Gautier Roux
06000 Nice
France
Email: help@tuvioon.shop
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