Politique d’expédition

Thank you for shopping with uvioon.shop.

This Shipping Policy explains our shipping charges, estimated delivery times, order tracking, and delivery procedures.

1. Free Shipping

We currently provide FREE SHIPPING on eligible orders placed through uvioon.shop.

There is no standard shipping charge added to eligible orders at checkout.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

15 to 20 days

This estimate generally begins from the time your order is successfully confirmed and includes normal order handling and transportation time.

Delivery times are estimates rather than guaranteed delivery dates.

3. Order Processing

After an order is successfully placed and payment is confirmed, we begin preparing the order for shipment.

Processing may be affected by:

  • Weekends;
  • Public holidays;
  • High order volumes;
  • Payment verification;
  • Product availability;
  • Address verification.

We will contact you if additional information is required.

4. Tracking Information

Where tracking is available, customers may receive a shipping confirmation containing tracking details after the package has been dispatched.

Please allow reasonable time for tracking information to become active in the carrier's system.

5. Delivery Delays

Although most orders are expected to arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances outside our control, including:

  • Carrier delays;
  • Severe weather;
  • Public holidays;
  • Customs procedures;
  • Transportation disruptions;
  • High seasonal shipping volumes;
  • Incorrect or incomplete delivery addresses;
  • Local delivery restrictions.

If your order is substantially delayed, please contact us at:

help@tuvioon.shop

6. Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify:

  • Recipient name;
  • Street address;
  • Apartment or unit number;
  • City;
  • Postal code;
  • Country;
  • Telephone number where requested.

If you notice an error after placing an order, contact us immediately.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

7. Failed Delivery

If delivery fails because the customer supplied an incorrect or incomplete address, refused delivery, or failed to collect the package within the carrier's required timeframe, additional handling or reshipping arrangements may be required.

Any action will be handled in accordance with applicable consumer law.

8. Lost Packages

If tracking indicates that a package may have been lost during transportation, contact:

help@tuvioon.shop

We may ask you to confirm your delivery details and may contact the carrier to investigate.

If the package is confirmed lost before delivery, we will provide an appropriate remedy in accordance with applicable law.

9. Damaged Packages

If your package arrives visibly damaged, photograph the packaging and product and contact us as soon as reasonably possible.

Please include:

  • Order number;
  • Description of the problem;
  • Photographs of the packaging;
  • Photographs of the damaged product.

We will review the issue and provide an appropriate solution.

10. Customs and International Delivery

Where an order is delivered internationally, customs procedures may occasionally affect delivery time.

Any duties, taxes, or import requirements will be handled according to the rules applicable to the relevant destination and the information displayed during checkout.

11. Delivery Responsibility

For consumer orders, responsibility for the goods remains subject to applicable consumer protection laws concerning delivery and transfer of risk.

Nothing in this Shipping Policy limits mandatory consumer rights.

12. Contact Us

For shipping and delivery enquiries:

uvioon.shop
10 Rue Gautier Roux
06000 Nice
France

Email: help@tuvioon.shop